Privacy Policy

Fresh Digital Presence Privacy Policy – Last Updated May 2, 2012

We at Fresh Digital Presence LLC, its affiliates, subsidiaries and agents (collectively referred to as Fresh Digital Presence or Company) are committed to establishing a trusting business relationship based on respect for personal identity and information, the promotion of fair information practices, and protecting your privacy. This privacy statement covers all web sites owned and maintained by Fresh Digital Presence. We are providing you (the “user” or “visitor”) with this information because Fresh Digital Presence wants to demonstrate our commitment to your privacy and disclose the way in which we use information that we may collect.

Fresh Digital Presence requires and uses information you provide in order to use the services you request. This statement of privacy explains Fresh Digital Presence’s data collection and use in those situations. This privacy statement explains data collection and practices of Fresh Digital Presence and its web properties and does not apply to other third party web sites, linked web sites or any services provide by third party service providers that we may use. Please read the complete Fresh Digital Presence privacy statement.

Ownership: Fresh Digital Presence is the sole owner of the information collected on its web properties. Fresh Digital Presence may collect information from its users at several different points on our Web sites thru the use of forms, cookies and passive technologies such as clear gifs and web links.

Consent: User knowledge and consent are required before we may collect, use or disclose personal information, except in situations such as legal investigations permitted by law. We accept any of the following as your consent for Fresh Digital Presence existing and future collection, use and disclosure of your personal information: Your use of our services or your use of our web site; your unrestricted provision of information to Fresh Digital Presence upon registration with Fresh Digital Presence, an Fresh Digital Presence representative; or your expressed written consent as obtained through the account provisioning and registration process.

Location: Your information may be stored and processed in the United States or any other country in which Fresh Digital Presence maintain facilities, and by using this site, you consent to any such transfer of information outside of your country.

Registration Process: In order to use Fresh Digital Presence services a user must first complete the registration form. During registration a user is required to give contact information (such as name and email address), and a unique identifier. We use this information to contact the user about services on our site for which the user has expressed interest. It is optional for our customers to provide demographic information (such as gender), but encouraged so we can provide a more personalized experience on our sites.

Order: When a user purchases a paying service, we may request information from the user on our account setup, provisioning or order form. A user must provide contact information (such as name, email, and billing address) and financial information (such as credit card number, expiration date). This information is used for billing purposes and to fill customer’s orders. If we have trouble processing an order, the information is used to contact the user.

Information Use: Your personal information is never shared outside the company without your permission, except under conditions explained above. Your personal data is stored in password-controlled servers with limited access. We may share the name of your company with other organizations for the purposes providing reference information.

Visitors: Visitors may provide information while expressing an interest in using Fresh Digital Presence services. We may share this information without your knowledge with third parties if we feel that they can better meet your stated service requirements.

Exceptions: Subject to the exceptions listed in this Privacy Policy, Fresh Digital Presence does not disclose to third parties your fax numbers, email addresses, voice phone numbers or any other information uploaded to our Web sites.

Profile: We store information that we collect through cookies and log files to create a profile of our users and for service diagnostic purposes. A profile is stored information that we keep on individual users those details their viewing preferences and service usage. Consequently, collected information is tied to the user’s personally identifiable information to provide offers and improve the content of the site for the user. This profile is used to tailor a user’s visit to our Web sites, and may be used to direct pertinent marketing promotions to them. We do not share personally identifiable elements of your profile with other third parties.

Cookies: The term ‘cookie’ refers to a piece of data stored on the user’s computer which stores information specific to the site being visited. Cookies may be used in order to provide faster, more effective navigation to visitors of our site, provide a more personalized browsing experience, and to determine the browsing habits of visitors to help us understand what content we should be providing at our site. Session and persistent cookies may be used at our site. Session cookies are only used for the duration of the browsing session and are deleted afterwards. Persistent cookies may be employed which store a small amount of information on the clients hard drive. Persistent cookies are used to provide personalization and to make navigation faster and easier. The use of these cookies is optional and will not prevent navigation of the site. Persistent cookies can also be removed by following Internet browser help file directions.

Log Files: Like most Web sites, our servers use log files to analyze trends, administer the site, track user’s movement in the aggregate, and gather broad demographic information for aggregate use.

Web Bugs, Clear Gifs, Web Beacons or Action Tags: Clear gifs are small graphic files with a unique identifier, similar in function to cookies, and are used to track the online movements of Web users. We may use web bugs, clear gifs, web beacons or action tags in our HTML-based emails to you or your recipients to let us know which emails the recipients have opened. We may also insert tracking fields containing unique transaction numbers into your emails or your emails subject line. This allows us to gauge the effectiveness of certain communications and to track the delivery of your communications. We may modify the hyperlinks contained in the emails sent thru the Fresh Digital Presence system in order to capture click-thru information from recipients.

Communications from Fresh Digital Presence: We send new customers a welcoming email to introduce their new services. Established users will occasionally receive emails containing information about us, updates on new service features, service usage tips, information about third party services that are likely to be of interest to our members, and member satisfaction questions. Fresh Digital Presence users may opt-out of such promotional notices.


 

Service Announcements: On some occasions we use the information you provide to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account. However, these communications are not promotional in nature.

Customer Service: We communicate with users on a regular basis to provide requested services and regarding issues relating to their accounts. We reply via email or phone, in accordance with the users wishes.

Spam Email and Junk Faxes: Fresh Digital Presence does not share your fax number or email address with third parties. We do not share the fax phone numbers or email addresses or any other information provided in your recipient lists with any third parties that are not involved in providing Fresh Digital Presence services. While we cannot be responsible for external communications received through Fresh Digital Presence services, if we are given notice that a Fresh Digital Presence Service is being used for spam or junk faxes, then we will deactivate that customer’s account without notice.

Legal Disclaimer: Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process relating to the Fresh Digital Presence web site. We may share aggregated demographic information with our partners. This is not linked to any personally identifiable information.

Third Party Intermediaries: We use an outside credit card processing companies to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes. We may use outside vendors or service providers to process your information or to perform a particular delivery service. These third party vendors or service providers do not share your information with outside parties.

Business Transitions: In the event Fresh Digital Presence goes through a business transition, such as a merger, or acquisition by another company, or selling a portion of its assets, users’ personal information will, in most instances, be part of the assets transferred. If as a result of the business transition, the users’ personally identifiable information will be used in a manner different from that stated at the time of collection they will be given a choice not to have their information used in this different manner, as described in the notification of changes section, below.

Email Opt-out: Fresh Digital Presence users who do not wish to receive our promotional communications may opt-out from receiving these communications by clicking the opt-out link included at the bottom of every promotional message.

No Opt-out: Fresh Digital Presence users may not opt-out of receiving invoices and usage information, service announcements, and customer service communications, although they can deactivate their account.

Hyperlinks: Fresh Digital Presence’s web sites contain links to other sites. Please be aware that Fresh Digital Presence is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our sites and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by Fresh Digital Presence’s web sites.

Referral Sites: Fresh Digital Presence has advertising and affiliate relationships with third party sites that refer or send interested parties to our sites. Information that is collected on these sites does not fall within the auspices of this policy.

Branded Sites: Fresh Digital Presence may have branded relationships with some other websites. A site is a Fresh Digital Presence Branded Site if it offers Fresh Digital Presence technology and services to its users under a different brand name. The Branded Sites will have their own privacy policies specific to each site, and the user should read them carefully before registering for use with these sites.

Surveys: Periodically, our site requests information from users and previous visitors via surveys. Participation in these surveys is completely voluntary and the user therefore has a choice whether or not to disclose this information. The requested information typically includes contact information, and demographic information (such as zip code). Survey information will be used for purposes of monitoring or improving the use and satisfaction of Fresh Digital Presence’s services. We may use an intermediary to conduct these surveys, and these intermediaries are not permitted to use our customers’ personally identifiable information for any secondary purposes.

Referral Programs: Occasionally, Fresh Digital Presence offers referral services, asking a user to inform a friend another party about our service. We collect the name and email address of the friend, and may send an email invitation to the friend. Fresh Digital Presence stores this information for the sole purpose of sending this email and tracking success of the referral programs.

Safeguards: Fresh Digital Presence takes every precaution to protect its user’s information. When users submit sensitive information via Fresh Digital Presence’s Web sites, their information is protected both online and off-line. When our forms ask users to enter sensitive information (such as credit card number), that information is encrypted and is protected with 128 bit encryption software. While on a secure page the lock icon on the bottom of Web browsers such as Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are just ‘surfing’.

While we use SSL encryption to protect sensitive information online, we also employ security measures to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted for use in our offices. Only employees who need the information to perform a specific job (for example, our billing clerks or a customer service representative) are granted access to personally identifiable information. Servers that store personally identifiable information are housed in a secure environment.

Modifications and Additional Information: In order for Fresh Digital Presence to properly fulfill its obligations to users it may be necessary for us to supplement the information we receive from our users and visitors with information we receive from 3rd party sources. For example, Fresh Digital Presence verifies the billing address on all credit card transactions and may obtain credit reports for some corporate customers. We may also perform credit checks. By applying for use of our service, you expressly provide us with permission to perform routine credit checks with reputable third party agencies. The information obtained from these third party sources is maintained in a manner consistent with Fresh Digital Presence’s Privacy Policy.

Account Information updates: If a user’s personally identifiable information changes (such as zip code, phone, email or postal address), or if a user no longer desires to use our service, we provide a way to correct, update or delete/deactivate users’ personally identifiable information by contacting Support Services at   support@FreshDigitalPresence.com

Notification of Changes: We may change our privacy policy at any time. If we decide to change our privacy policy, we will post those changes in this privacy statement, and other places we deem appropriate, so our users are always aware of what information we collect, how we use it, and under what circumstances we disclose it. We will use information in accordance with the privacy policy under which the information was collected.

If, however, we are going to use users’ personally identifiable information in a manner substantially different from that stated at the time of collection we will notify users via email. Users will have a choice as to whether or not we use their information in this different manner. However, if users have opted out of all communication with the site, or deleted/deactivated their account, then they will not be contacted, nor will their personal information be used in this new manner.

Contact Information: If you have any questions or suggestions regarding Fresh Digital Presence’s Privacy policy, please contact us at  support@FreshDigitalPresence.com

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